Clear & Easy Utility Billing
What We Do
Here For Residents
& Properties
Our team provides convenient utility billing services for student and multifamily properties and their residents. We facilitate bill payment, apply charges to resident ledgers, and provide exceptional customer service.
For residents, that means transparent, clear bills that reflect your utility usage. With ClearCharge, you can:
- See all your billed back utility charges on one invoice
- View your utility charges
- Get invoices for your portion of the bill only even if you live with roommates
- Learn best practices for reducing your energy and water use
MAKE A PAYMENT
With ClearCharge, you can pay your utility bill the same way you pay your rent, parking, and other charges. Simply log into your resident portal, review your ledger for all charges, and make payments according to the available payment methods for your community.
Energy Tips
REDUCE YOUR UTILITY BILL
Program Your Themostat
According to the US Department of Energy, adjusting your thermostat by 7+ degrees at night can reduce costs by 10%. So program a day and night cycle, and set a different schedule when you’re out of town.
Wash Clothes in Cold Water
Consumer Reports state that 90% of the energy used for washing clothes goes to heating the water. Using cold water cleans clothing and reduces energy use.
Let in Natural Light
During the day, open blinds and shades to brighten up your space and reduce the need for electric lighting.
Turn Off
Lights
Get into the habit of turning lights off when you leave the room or leave your apartment to save energy and associated costs.
Unplug Electronics
Devices like TVs, gaming consoles, and chargers use power even when they’re turned off or not actively charging. Unplug these when you’re away or not using them, or invest in a smart power strip.
Frequently
Asked
Questions
How do I log into my resident portal?
You can log in using your username and password.
What utilities are covered by my property and which ones am I responsible for?
Utility setup varies by property and state. Contact support below or chat with us to get your specific breakdown.
How can I view a PDF copy of my utility bill?
You will receive an email each month with your monthly bill in an attachment. You will not need to pay this bill separately as all charges will be added to your resident ledger and can be paid with rent. The PDF copy of your bill is for reference only.
You can log in to your portal anytime to view your prior bills and consumption data.
To Log Into Your Portal:
- Click here to access your portal and click “NEW USER”
- From the dropdown select: “Account Number from utility bill”
- Enter the account number (found on your utility bill) and enter your preferred email address
- You will receive an email with a sign up link. Open email and click the “Sign up” to continue account setup (be sure to check your spam folder!)
- Complete the form to create your account and submit
- Review Terms of Service and Privacy Policy. You’re in!
To view your bills click the eye icon next to each total. To view your usage click “Meter Usage”.
Is my bill prorated if I move in or out mid-month?
Utility setup varies by property and state. Check with your property management team or contact support at 1 (800) 221-6525 or chat with us to get the specifics for your community.
How do I pay my bill?
With ClearCharge, you can pay your utility bill the same way you pay your rent, parking, and other charges. Simply log into your resident portal, review your ledger for all charges, and make payments according to the available payment methods for your community.
What do all the charges on my bill mean?
Utility setup varies by property and state. To understand the specifics of your bill, contact support at 1 (800) 221-6525 or chat with us anytime.
Where can I view my bill history?
ClearCharge adds your utility costs to your other monthly resident charges. You can log into your portal to review your past monthly charge statements.
Why was I not billed for a specific utility this month?
Some properties have a utility allowance for certain utilities, like electricity. If your usage is lower than the provided allowance amount, you will not receive a charge for that utility.
MEET YOUR SUPPORT TEAM
We’re available by phone from 8:00 AM to 5:00 PM on weekdays,
you can send us a message anytime using the form below,
or contact us using our virtual chat feature 24/7.
